Terms of Service
The Niagara Falls Hood Cleaning Terms of Service are the ground rules for every job booked by phone or through this website. They cover what a quote includes, what the signed certificate says and does not say, what the kitchen arranges before the crew arrives, which work is in scope, and how payment, rescheduling and liability work. This page is not a contract by itself. The written quote for your kitchen is the agreement, and where the two differ, the quote wins. Ontario law applies. Last updated: September 2026.
1. The written quote
Most jobs start with a free walk-through. A crew member looks at the canopies, the filters, the plenum, the duct route and its access panels, the rooftop fan and the way up to the roof. Nothing is cleaned or charged on the walk-through.
A written quote follows within 24 hours. It lists what will be cleaned and gives the price for that scope. Extra items, such as a hinge kit, a fan repair or a new access panel, each get their own line and their own price, so you approve them one by one. The invoice matches the quote plus anything you approved in writing.
The quote states its own conditions: how long the price holds, when payment is due, whether a deposit applies and what happens if the visit is cancelled. Those conditions are on the quote, not on this page. If your menu, hours or appliances change before the visit, ask for an updated quote.
The prices published on this site are starting points. Cleaning starts from $585 per visit for a single-hood kitchen up to ten feet and from $995 per visit for a multi-hood kitchen of two to four canopies. Hotels, casinos, attractions, winery restaurants and multi-kitchen buildings are quoted on site after a free walk-through. Fan repair and solid-fuel appliances are quoted per job after inspection.
If a section turns out to be corroded, blocked or unsafe during the visit, work on that section stops and you are called before anything more is done or billed.
2. What the certificate asserts, and what it does not
After each completed visit you receive a signed health and safety certificate referencing the published NFPA 96 standard, plus before-and-after photographs of every cleaned surface. The certificate lists the sections cleaned and the date. It also lists any section that could not be reached, with the reason.
The certificate is a contractor's record. It has limits:
- It does not certify the company or its crew. Niagara Falls Hood Cleaning references the published NFPA 96 standard and is not affiliated with NFPA. No NFPA credential for cleaning companies exists.
- It is not a fire inspection. In Niagara Falls the authority is the Niagara Falls Fire Department, whose fire prevention staff inspect buildings and enforce fire codes. An inspector may ask to see the certificate. The certificate does not replace the inspection.
- It is not a fire suppression service record. Suppression system inspection and servicing belong to a licensed suppression contractor.
- It does not promise that the kitchen will pass a fire inspection or a Niagara Region Public Health inspection. Both look at far more than the exhaust system.
The Ontario Fire Code references NFPA 96 for commercial cooking exhaust systems. Cleaning on schedule is one part of meeting it. Daily filter care, suppression maintenance and safe operation between visits stay with the kitchen. The NFPA 96 page explains the standard and its intervals.
3. Kitchen access, safety and the roof
Before work starts you receive proof of WSIB coverage and liability insurance. If the job involves a shared roof, the landlord or property manager can receive a copy too.
Your part on the night. Let the crew in at the agreed time. Turn off the cooking line and let it cool. Put food away or cover it. If the fan is part of the job, have power to the fan shut off at its disconnect, or have your electrician do it, before anyone goes on the roof.
Roof access is yours to arrange. The rooftop fan cannot be reached from the kitchen. The hatch, ladder or lift, and any key or lockbox code, need to be sorted out before the visit. In a plaza or a hotel tower, the landlord or building manager usually has to agree first, and you get that agreement.
Scheduling. Visits run overnight or between services. A kitchen that closes on a set day books ahead so the clean fits the gap. In tourist season, book early.
Cancelling or rescheduling. Give as much notice as you can. Any cancellation charge is the one written on your quote and nothing else. If Niagara Falls Hood Cleaning has to move a visit, for high wind on the roof or any other reason, it is rebooked at no charge to you.
4. Scope: what a job can include
In scope when listed on your quote:
- Hood vent cleaning: canopy, baffle filters, plenum and the outside of the hood
- Kitchen exhaust cleaning: horizontal duct, riser, access panels and the fan housing
- Exhaust fan repair and installation: belts, bearings, motors, fan removal and refit, and hinge kit installation
Not part of a hood cleaning quote:
- Building HVAC, air duct, coil and dryer vent cleaning
- Sanitation and general kitchen deep cleaning contracts
- Grease trap and interceptor pumping
- Roofing repairs, gas fitting and electrical work
- Fire suppression system inspection or servicing
If one of these turns out to be the real problem, you are told, and it goes to the right trade. The services page matches a symptom to the right in-scope service.
5. Payment, photographs, liability and governing law
Payment. The invoice matches the accepted quote and any extra item you approved in writing. Payment timing and method are stated on the quote. The certificate and photographs are sent with the invoice.
Photographs. The before-and-after photographs are part of your service record and go to you with the certificate. A copy is kept so the certificate can be reissued. They are never published with your business name unless you give written permission.
Liability, in plain terms. Damage that existed before the visit, such as a rusted duct, a cracked fan curb or a worn roof membrane, is pointed out to you and is not caused by the clean. Niagara Falls Hood Cleaning is responsible for its own work, within the limits written on your quote and as far as Ontario law allows those limits. It is not responsible for lost sales, for the outcome of an inspection by someone else, or for a problem you knew about and did not mention.
Governing law. These terms and every job done under them fall under the laws of Ontario and the federal laws of Canada that apply in Ontario. Disputes are heard in Ontario.
Questions about these terms go to 289-272-7390 or the contact page. The privacy policy explains how your details are handled.
Terms of service: frequently asked questions
Does the certificate mean the fire department approved my kitchen?
The certificate is not an approval from the Niagara Falls Fire Department or any other Niagara fire service. It records which parts of the exhaust system were cleaned, to the referenced standard, on a given date. A fire inspection covers the whole building and is done by the fire service.
Can a hinge kit or fan repair happen on the same visit?
Hinge kits and fan repairs can happen on the same visit when they are on the quote. They are priced per job after inspection and listed on their own lines, so you approve them separately from the cleaning.
What happens if the crew cannot get onto the roof?
Everything reachable from inside the kitchen is cleaned. The certificate records the fan as not reached, and a return visit is booked once roof access is arranged. Roof access and keys stay the kitchen's responsibility.
Where are deposits and cancellation charges listed?
Deposits, payment timing and any cancellation charge are written on your quote. This page does not set them, because they depend on the size of the job. If the quote says nothing about a charge, no charge applies.
Does Niagara Falls Hood Cleaning service fire suppression systems?
Niagara Falls Hood Cleaning does not inspect or service fire suppression systems. The crew protects suppression nozzles and links during the clean and reports anything that looks damaged, so your suppression contractor can deal with it.